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Phones – Getting Started & Next Steps

Get to Know the Various Types of Business Phone Systems

Phone call communication remains to be fastest means of commutation for business and potential customers in most scenarios. As such, having a reliable phone system is crucial for any business. At some time back, the phone call connection was only available in analog signals. Technology progress has made it possible to have digital and virtual systems. The increased options have made it a bit difficult to choose the best system The private branch exchange often referred to as PBX is a phone network that connects within premises. The users of the PBX also have some lines capable of external calls. The external phones calls pass through the public switched telephone network.

Sometimes back, PBX phone systems were only used by large businesses. The installation prices and running costs have come down greatly with time.AThis has made it more possible for several businesses to achieve it. The basic features of the PBX system include welcome message, call holding, automatic call distribution, call conferencing, a directory of contacts and call records. The features will differ from one system to another. Some of the features are only available in some systems and not others.

There is the traditional PBX system which is analog and is installed as a physical exchange box in the business facility. Despite appearing to have higher initial costs it reduces drastically a more ports are added. All the phone lines are connected to a phone box. It requires a certified engineer to fix issues on this system. This tends to make it also expensive to run. Several businesses prefer to have the traditional PBX phone with their in-house experts. This gives the company full ownership of the hardware. If your business has more than one building; the traditional PBX will serve you well just like a virtual system.

There is also the choice of the Hosted PBX. Improving or changing the features of this system is as easy as downloading a plugin on your browser. It is a service solution since the telephone service provider hosts the PBX box. It it the best choice for small business since it does not require an in-house IT expert.

The next choice is the VoIP/IP PBX which delivers video or voice over a data connection. It convert the video/voice into data and send it across networks as data packets. Using networks for voice calls can greatly lower the cost of distance and international phone calls. Another benefit is the reduction of the overheads of the traditional line rentals. The IP PBX has the ability to switch calls between the VOIP and the traditional PBX without losing the functionality of the traditional phone systems. The difference with the hosted PBX system is the business has ownership of the hardware

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